Frequently Asked Questions
Quick answers about visiting Spa Flow Studio in downtown DC.
Have a question before you book your massage or wellness visit? You are in the right place. Below you will find quick answers about appointments, our services, payment, and finding the studio at 1108 K Street NW. If your question is not here, we are glad to help. Call us at (202) 972-8004, or book your visit whenever you are ready.
Booking and Appointments
Do I need an appointment, or can I walk in?
You are welcome to do either. We accept walk-ins whenever we have an opening. Booking ahead is the surest way to get the time and service you want. Reserve a quiet hour that suits your day, and we will have the room ready.
How do I book?
You can book online in a few minutes. Choose your service and time, and the studio confirms the rest. Online booking asks for a card to hold your reservation. You are not charged at booking. Prefer to talk it through? Call us at (202) 972-8004.
What is your cancellation or rescheduling policy?
We understand that plans shift. Here is how it works. Give 24 hours or more notice to cancel or reschedule, and there is no charge. Cancel the same day, less than 24 hours ahead, and we charge 50% of the service price. A no-show is also charged 50%. Any fee is applied to the card on file.
Our Services
Which massage is right for me?
That depends on how your body feels that day. We tailor every session to you. Swedish massage eases tension and helps you unwind. Deep tissue works into tight, overworked muscles. See the full range on our massage therapy services, or tell your therapist what you need when you arrive.
Can I use the Infrared Sauna or Salt Room without booking a massage?
Yes. The infrared sauna and the halotherapy room are open as standalone visits. Book either on its own, or pair it with a massage for a longer, slower reset.
Do you offer Couples Massage?
We do. A couples massage lets you and someone you care about relax side by side, in the same calm room. It is a warm way to share an hour together.
Do you offer gift cards?
Yes. Spa Flow Studio gift cards come in any amount you choose. Print one at home, or send it by email in minutes. It is a simple gift of rest for someone who could use it.
Payments and Policies
Do you accept HSA or FSA for Medical Massage?
Yes. We accept HSA and FSA payments for medical massage, and we provide an itemized receipt so you can submit for reimbursement. You do not need a referral or prescription to book a session with us. Reimbursement rules vary by plan, so if you plan to use HSA or FSA funds, it is worth checking with your plan administrator about what they require.
What forms of payment do you accept?
We accept all common payment methods, with one exception. We do not accept checks. HSA and FSA cards are welcome, and we provide receipts on request.
Do you offer memberships or packages?
Yes. A membership is a one-time fee that takes 10% off all services. Choose six months for $50 or a full year for $100. Series packages save 10% on five sessions of one service, or 20% on ten. See all our massage membership options and prices.
Do gift cards expire?
Yes. Gift cards expire one year after the date of purchase. You can buy one in any amount and send it by email or print it at home. See details on our gift cards page.
Visiting the Studio
Where are you located, and how do I get there?
We are at 1108 K Street NW, 2nd Floor, Washington, DC 20005. We are two blocks from McPherson Square Metro, with nearby garages and metered street parking. See directions and a map on our contact page.
What are your hours?
We are open 10am to 8pm, seven days a week. We close for three holidays each year: Thanksgiving Day, Christmas Day, and New Year's Day. The last available appointment varies by service, and our booking system shows the latest start times when you book online.
I used to come to Mustard Seed Massage. Has anything changed?
Welcome back. This is the location formerly home to Mustard Seed Massage. The studio is now Spa Flow Studio, with the same commitment to good bodywork and a calm, welcoming space. Learn more about us.
Health and Comfort
Is Prenatal Massage safe, and which stages do you serve?
We offer prenatal massage with trained therapists and comfortable positioning. Care and timing vary from person to person. Share where you are in your pregnancy when you book, and talk with your therapist about what feels right. When in doubt, check with your healthcare provider first.
Are there services I should avoid with certain conditions?
Some services, such as the sauna, hot stone, and cupping, are not right for everyone. If you have a health condition or a concern, tell us when you book and let your therapist know on arrival. We will help you choose a service that suits you.
Still Have a Question?
We are happy to help with anything not covered here. Book an appointment online, or call us at (202) 972-8004. We look forward to welcoming you to K Street.